Data protection is a high priority at DVC. We make an effort to handle your data in a careful and responsible manner. Below we describe what we collect and why.
WE TAKE YOUR DATA PROTECTION SERIOUSLY
We take good care of your data. At DVC we conduct technical and organisational security measures to protect your personal data against accidental or unauthorized destruction, accidental loss or any other form of unauthorized processing. In order to protect the data stored on our servers, we regularly monitor systems for possible vulnerabilities and attacks, as well as implement the necessary security updates.
CONTACT DETAILS OF THE DATA CONTROLLER
Danish Video Center A/s
Gladsaxe Møllevej 15
Phone: (+ 45) 33 93 80 80
1. PERSONAL DATA
We record the ordinary personal data about our customers. It is information, such as:
• Personal name
• Phone number
• Purchase information
When you place order (s) of goods or services, we store your name, address, telephone number, and e-mail into an electronic customer database, which is only available for DVC’s ‘ administrative staff. When we receive your personal information, we seek your consent and ensures that you know what information is stored.
As a customer with us, you have the right to revoke your registration at any time. You also have the right to see which of your personal data we have stored. These rights are considered part of GDPR. If you would like to make use of your rights in the connection, you can send us an email at firstname.lastname@example.org.
2. THE INFORMATION WE COLLECT AND THE PURPOSE
The purpose of the collection of the information is to be able to process the order and delivery, as well as bookkeeping requirements. Furthermore, the aim is to be able to advise you and to customize our communication and cooperation.
We collect data about you:
• When you make a booking or ask for a quotation on purchase/rental of goods or services – Either via contact forms, by email or by telephone.
• When you contact us via the forms on our website
• When browsing our site (cookies and statistics)
• When you send e-mail to our customer service
• When you contact our customer service for any reason
Personal data collected by DVC, be used as a starting point only internally and will not be shared or disclosed to third parties, unless we are required to disclose information in order to comply with Danish law, or we are required to do this by dom.
We will obtain your consent before we process your personal data for the purposes described above, with the exception of situations where we have a legal basis to catch up with them. We are informing you of such a title and about our legitimate interest in treating your personal data.
Your consent is voluntary and you may withdraw it at any time by contacting us. Use the contact information above, if you would like further information.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
We store your information for up to 5 years from the end of the fiscal year, the information relates, in which case the information is deleted.
In order to secure your personal information and your right to privacy, we have established a series of technical, physical and organizational security measures. DVC a/s has adopted internal guidelines for how the company and our employees to treat personal information, and we are making sure that our employees only have access to the personal data, as is necessary to carry out their work.
6. USAGE DATA
Usage data is data that is collected when you visit our website. When customers visit dvc.dk, we detect how navigating on our Web site – including how you came to our site, which of our pages are visited and how often. We do this to better understand our customers ‘ behaviour so we can improve and optimize our website’s features, for the benefit of all our customers.
7.1 What are COOKIES?
A cookie is a small text file which the website you visit requests to be allowed to store on your computer, tablet or smartphone. It makes it possible to identify you as a user on a website. A cookie is a term for the fact that a user’s behavior on a network is registered with the user (on the user’s computer, tablet or smartphone). In this way the user can be recognized on the website during the next visit. Cookies are used by websites to make a user’s experience more efficient.
7.2 what TYPES of COOKIES WE USE and for what PURPOSES?
There are two different types of cookies. One type is called “session cookies” – they keep track of what you have placed in your shopping cart while you navigate on the Web shop. “Session cookies” are not saved on your computer, but disappear when you close your browser. The second type of cookie is called “permanent cookie”, and it is saved as a text file on your computer in about a month. A “permanent cookie” is that the Web server to recognize your computer the next time you log in to our website.
No personally identifiable information is stored in a cookie, but rather information about a user’s behavior on a website. A cookie is stored on the user’s hard disk together with the cached files. A cookie is a text file that is sent to your browser from a Web server and stored on your computer’s hard drive. You can set your browser to inform you when you receive a cookie, or you can turn off cookies completely from. The only thing these cookies is used for is to recognize your computer.
Through our cookies are stored, among other things, information on which pages of our website you have visited. dvc.dk uses Google Analytics, a Web analytics tool, which will be made available by Google Inc. we use current information to evaluate use of the site, visit to draw up reports on the use of the website and the services in connecting to site activities.
7.3 CAN USER DISABLE COOKIES?
You can at any time delete cookies from your computer – how, depends on your browser.
You consent to our cookies, if you continue to use our website.
Your consent shall cover the following domains: dvc.dk
9. WEB STATISTICS AND MARKETING
In order to further develop and improve our Web pages we are statistics on how users interact with the website. The statistics used in summarized form, for example, to see what pages and browsers our customers use most. This information gives a better insight into user patterns, and is used to improve the pages that prove difficult to navigate around. Information is also used to optimize the design and ease of use.
9.1 GOOGLE ANALYTICS
Google Analytics is a service of Google, Inc. which provides professional and complex Web Analytics and statistics. Read more about Google Analytics.
9.2 GOOGLE ADWORDS
Google AdWords is an advertising system from Google Inc. DVC uses Google AdWords to advertise products and services in Google. Read more about Google AdWords.
10. COOPERATION AREA
We reserve the right to contact you via email or telephone in relation to the administration of your account with us. We reserve the right to have access to and to provide individually identifiable information to comply with applicable law, court decisions and legal regulatory requirements, and to be able to operate the systems properly and to protect ourselves and our users.
11. NOTIFICATION OF CHANGES
If we decide to make changes in our policy on the protection of personal information, these changes will be placed on our website: dvc.dk.
12. YOUR RIGHTS
We process and respond to your inquiry as soon as possible, and no later than one month after we have received your request.
12.1 YOU ARE ENTITLED ACCESS TO YOUR PERSONAL DATA
You have to a any time the right to be informed of what data we process about you, where they come from, what we use them for, as well as info on how long we store your personal data.
If you request it, we can inform you about the data we process about you. However, access can be limited for the sake of other people’s privacy.
You can make use of your rights by contact us. Our contact information, see you at the top.
12.2 YOU ARE ENTITLED TO HAVE YOUR PERSONAL INFORMATION DELETED
If you believe that the information that we process about you is wrong or incorrect, you have the right to get these corrected or deleted.
If we agree with you in that the information which we are discussing is incorrect or contains errors, delete or inform them as soon as possible.
Deletion or correction of personal information, however, will not happen if the DVC is legally obliged to keep all or parts of your personal data, or it is necessary to keep these personal data to a legal claim can be defined or defended. In such cases, we will only keep the information that we are legally obliged or entitled to, and want to delete other personal data about you.
In some cases, we have an obligation to delete your personal data. If you believe that your data is no longer necessary in relation to the purposes for which we collected them, you can ask to have them deleted. You can also contact us, if you believe that your personal data will be treated in violation of law or other legal obligations.
12.3 YOU HAVE THE RIGHT TO OBJECT TO OUR PROCESSING OF YOUR PERSONAL DATA
You have the right to object to our processing of your personal data. You can use the contact details at the top to send a statement of opposition. If your objection is justified, we shall take steps to cease the processing of your personal data. Under position on your objection we restrict the data treatment, which the opposition relates.
You have the right to receive the personal data you have made available to us. If you want to access your data, get them corrected or deleted, or oppose data treatment, we give you our reply to your inquiry as soon as possible and normally within one month after we have received your request.
12.4 REVOCATION OF CONSENT
You have the right at any time to withdraw your consent to the processing of your personal data completely or partially back.
If you revoke your consent, we will cease to treat the personal data that you have revoked your consent to, unless we are legally obliged or entitled to keep all or parts of your personal data. In such cases, we will only keep the information as we are legally obliged to, and want to delete other personal data about you.
You withdraw your consent to the processing of the data needed to cooperate with us, we may be obliged to delete all of your data, since your profile will not function without the necessary data.
14. WHO CAN YOU CONTACT REGARDING PROTECTION OF PERSONAL INFORMATION?
If you have any questions or would like to receive more information about treatment or protection of your personal data, you can contact the data responsible – Niels Andersen from DVC (email: email@example.com)